Source: https://toddschiller.com/category/machine-learning.html

# Category: *Machine Learning*

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4 posts in the *Machine Learning* category.

[Todd Schiller](https://toddschiller.com/pages/about.html)

- Contact Center Fraud: highlights from my Cyber Crime Junkies episode

  Aug 20, 2026 Highlights from my conversation with David Dean Mauro on Cyber Crime Junkies about contact center fraud, insider risk, AI agents, and locking down shadow AI.

  [Read more: Contact Center Fraud: highlights from my Cyber Crime Junkies episode](https://toddschiller.com/blog/cyber-crime-junkies-highlights.html "Permalink to Contact Center Fraud: highlights from my Cyber Crime Junkies episode")
- Co-pilots, not chatbots: highlights from a TaskUs Forward webinar

  Sep 02, 2024 Highlights from the September 2024 TaskUs Forward webinar with Manish Pandya and host Alp Uguray on what it takes to operationalize generative AI in CX.

  [Read more: Co-pilots, not chatbots: highlights from a TaskUs Forward webinar](https://toddschiller.com/blog/operationalizing-ai-at-scale-highlights.html "Permalink to Co-pilots, not chatbots: highlights from a TaskUs Forward webinar")
- AI frees humans to be more human: highlights from Success League Radio

  Sep 19, 2023 A few moments from my conversation with Kristen Hayer on Success League Radio about where generative AI fits in customer success.

  [Read more: AI frees humans to be more human: highlights from Success League Radio](https://toddschiller.com/blog/generative-ai-customer-success-highlights.html "Permalink to AI frees humans to be more human: highlights from Success League Radio")
- Markov logic networks for fun and profit: NBA playoffs edition

  Apr 19, 2016 Markov Logic Networks (MLNs) are a tool for capturing your beliefs about the world and then calculating the likelihood of outcomes based on those beliefs. Since it's the NBA playoffs, let's use...

  [Read more: Markov logic networks for fun and profit: NBA playoffs edition](https://toddschiller.com/blog/markov-logic-network-nba-playoffs.html "Permalink to Markov logic networks for fun and profit: NBA playoffs edition")