4 posts in the Machine Learning category.
Highlights from my conversation with David Dean Mauro on Cyber Crime Junkies about contact center fraud, insider risk, AI agents, and locking down shadow AI.
Highlights from the September 2024 TaskUs Forward webinar with Manish Pandya and host Alp Uguray on what it takes to operationalize generative AI in CX.
A few moments from my conversation with Kristen Hayer on Success League Radio about where generative AI fits in customer success.
Markov Logic Networks (MLNs) are a tool for capturing your beliefs about the world and then calculating the likelihood of outcomes based on those beliefs. Since it's the NBA playoffs, let's use...