Subscribe to keep up to date with my latest posts. Shorter pieces are also collected on the Notes page.
Highlights from the September 2024 TaskUs Forward webinar with Manish Pandya and host Alp Uguray on what it takes to operationalize generative AI in CX.
A few moments from my conversation with Kristen Hayer on Success League Radio about where generative AI fits in customer success.
Highlights from my conversation with Drata's Helina Medhin and Arlo Guthrie on Compliance Uncomplicated about low-code, AI, user experience, and SOC 2.
A few moments from my August 2022 conversation with Alp Uguray on Masters of Automation about PixieBrix, low-code, and putting humans at the center of the future of work.
Web browsers are the modern operating system. Google's Chrome OS, an operating system that runs the Chrome Browser exclusively, is now the second most popular desktop operating system....
If you're like most developers, you've probably encountered Cascading Style Sheet (CSS) selectors for styling webpages. For example, the following CSS rule combines a paragraph element selector p...
My freshman year of college, I interned as an "equities analyst". What this meant in practice was that I was supposed to look up numbers in a terminal, and then type them into an Excel...
Learn the three interviewing mistakes that sabotage your diversity and inclusion initiatives and how to prevent them
Have you ever been stumped by a bug? Overwhelmed? Did it take hours, days, or weeks to solve? How did you finally manage to get yourself unstuck? Did you just get lucky, or was it skill? I...
This guide is for executives, managers, and entrepreneurs who want to make better strategic decisions about software. It’s designed to give you a baseline conceptual understanding of the software...