Note The agentic opportunity: value, not hours
Focusing on hours (or FTEs) misses the point of the agentic opportunity.
Articles by Todd Schiller
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Co-pilots, not chatbots: highlights from a TaskUs Forward webinar
Highlights from the September 2024 TaskUs Forward webinar with Manish Pandya and host Alp Uguray on what it takes to operationalize generative AI in CX.
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AI frees humans to be more human: highlights from Success League Radio
A few moments from my conversation with Kristen Hayer on Success League Radio about where generative AI fits in customer success.
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Compliance, low-code, and the user as hero: highlights from Drata's podcast
Highlights from my conversation with Drata's Helina Medhin and Arlo Guthrie on Compliance Uncomplicated about low-code, AI, user experience, and SOC 2.
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Everything is UI/UX: highlights from Masters of Automation
A few moments from my August 2022 conversation with Alp Uguray on Masters of Automation about PixieBrix, low-code, and putting humans at the center of the future of work.
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A brief history of browser extensibility
Web browsers are the modern operating system. Google's Chrome OS, an operating system that runs the Chrome Browser exclusively, is now the second most popular desktop operating system....
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7 bite-sized tips for reliable web automation and scraping selectors
If you're like most developers, you've probably encountered Cascading Style Sheet (CSS) selectors for styling webpages. For example, the following CSS rule combines a paragraph element selector p...
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The PixieBrix manifesto: web customization for the masses
My freshman year of college, I interned as an "equities analyst". What this meant in practice was that I was supposed to look up numbers in a terminal, and then type them into an Excel...
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Three interviewing mistakes that sabotage your diversity and inclusion initiatives
Learn the three interviewing mistakes that sabotage your diversity and inclusion initiatives and how to prevent them
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Effective debugging: the observe-hypothesize-test cycle
Have you ever been stumped by a bug? Overwhelmed? Did it take hours, days, or weeks to solve? How did you finally manage to get yourself unstuck? Did you just get lucky, or was it skill? I...